CUSTOMER-EXPERIENCE Archives | Manufacturing Technology Insights
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customer-experience

How CIOs Can Add to the Organization's Customer Centricity
Manufacturingtechnologyinsights >> news

Customer-centric organizations immerse themselves in the customer experience and synthesize information from multiple touchpoints to better understand the needs and motivations, in turn, creating solutions that customers do not always know they...

IoT Technology is Shaping Businesses for the Future Challenges
Manufacturingtechnologyinsights >> news

IoT devices record and share data to provide insights into the processes, boost efficiency, and allow companies to make optimal decisions. FREMONT, CA: Data and technology have become a lifeline that is impacting industries as well as...

IoT Technology is Shaping Businesses for the Future Challenges
Manufacturingtechnologyinsights >> news

IoT devices record and share data to provide insights into the processes, boost efficiency, and allow companies to make optimal decisions. FREMONT, CA: Data and technology have become a lifeline that is impacting industries as well as everyday...

Diversity of India Is a Great Environment for Development of Robust Conversational AI Solutions
Manufacturingtechnologyinsights >> cxoinsights

Jayanth Kolla, Partner, Convergence Catalyst

Currently, Conversational AI is Transactional at Best, Not Interactive Conversational AI solutions are primarily of two types – Text (chatbots) and Voice (personal assistants) based. Chatbots were at the peak of technology hype cycle the...

Artificial Intelligence is Accelerating Supply Chain Processes
Manufacturingtechnologyinsights >> news

Supply chain businesses are feeding their huge data sets to AI-based technology to find solutions regarding downtime optimization, improved customer satisfaction, and engagement, reduced transport, and maintenance costs and increase in...

Using Emerging Technologies to Overcome Top Business Challenges in Manufacturing
Manufacturingtechnologyinsights >> cxoinsights

Hans Thalbauer, SVP, IoT and Digital Supply Chain, SAP

The logistics and manufacturing industries are undergoing a revolution driven by digital transformation. Internet of Things (IoT), machine learning, and blockchain all promise to completely alter how companies conduct business. "Emerging...

Scante: Customer-facing IoT for Manufacturers of Engineered Products
Manufacturingtechnologyinsights >> vendor

Jon Prescott, CEO

SaaS IoT app platform providing manufacturers with branded IoT apps for their customer’s connected equipment including IoT data, analytics, notifications, support, parts, services, etc.

Developing Your Digital Manufacturing Strategy
Manufacturingtechnologyinsights >> cxoinsights

Larry Megan, Director, Linde [NYSE:LIN]

A recent Gartner survey (reference below) identified “Digital Initiatives” as the top CIO priority for 2019, tied with Revenue Growth and ahead of other items including Operational Excellence, Customer Experience and Cost Reduction. Of...