Artificial Intelligence Revolutionizing ERP

Artificial Intelligence Revolutionizing ERP

Manufacturing Technology Insights | Thursday, February 21, 2019

The relatively infant artificial intelligence (AI) is making sea changes in almost all industries. Mostly being used to streamline and boost business efficiency and productivity is revolutionizing enterprise resource planning (ERP). Sensors track products at every step of their life cycle from the shop floor to customer sites. AI ERP systems can recognize patterns and automate routine tasks, by giving an unprecedented business level of efficiency. Below are a few examples of AI changing ERP systems.

Warehouse management: AI and machine learning can test a multitude of forecasting models and opportunities with enhanced precision while automatically adjusting different variables. Using AI systems, every single part can be monitored from manufacturing to assembling to shipping to the end customer.

Financial management: Bots can help automate monotonous accounting functions including categorizing invoice information into various accounts, identifying between bill and payment. AI can close operations and automate periodical processes. Using machine learning bots can learn from different human input to better decision making and adapt to behavior patterns of varying accounting professionals.

Customer service: AI systems can learn from customer service history, enabling chatbots to take hold customer queries more cost-effectively, consistently and quickly. Customer service quality can be improved by integrating real-time data from various customer-facing departments that provides a complete view of the customer. When field service is required for customers, AI solutions can use knowledge about the needed skill set to assist with the planning and scheduling of service skills.

Human resources: Talent acquisition software can scan, read and analyze applicants to filter them at the recruiting process. AI systems can successfully plan, organize and coordinate training programs for employees. They can also proactively solve the problem of employee churn before it occurs.

Sales automation: Sales automation systems are about tracking, reporting, and team productivity. AI can be introduced into this process by pulling in data from an outside organization to help build comprehensive profiles of the target. Additionally, customer engagement for inside sales can be automated through— information gathering, initial qualification, and segmentation, and real-time response handling, —the sales triage. 

ERP with AI can introduce so many efficiency catalysts throughout the organization. Soon AI will become a game plan for companies to excel and emerge victorious in the long run.

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