Call & Contact Center Expo Las Vegas 2023

With the continual advancement of technology, robotics has evolved from being purely functional to being more human-centric. In Europe, the integration of human-centric principles into the field of industrial robotics is transforming industries. From intuitive interfaces to collaborative robotics (cobots), companies focus on creating systems that prioritise human users' needs, behaviours, and capabilities. Principles of Human-Centered Design in Robotics Human-centred design (HCD) in robotics emphasises key principles that ensure technological solutions align with user needs. Empathy forms the foundation, focusing on understanding users’ challenges to design tailored robotic solutions. Co-design involves active collaboration with end-users during development to align outcomes with their expectations. Iterative development ensures continuous improvement through regular testing and feedback loops. Additionally, safety and accessibility are paramount, with systems designed to minimise hazards and be usable by individuals of all abilities. European Investments in HCD-Driven Robotics Europe has become a leader in advancing HCD in robotics, supported by initiatives like Horizon Europe. Research projects, such as those focusing on adaptive robots in manufacturing, demonstrate how robots can dynamically adjust their speed and precision based on human presence. Furthermore, EU directives on workplace safety are steering these innovations toward creating environments that prioritise productivity and safety equally. Industrial Applications of Human-Centered Robotics Manufacturing:  In large-scale production environments, human-centred design has enabled the widespread adoption of collaborative robots (cobots) that assist with tasks such as welding, material handling and packaging. These systems are equipped with sensors that allow them to adjust their behaviour based on human proximity, improving workplace safety. In this context, Redlist Lubrication Management supports industrial operations by enabling maintenance practices that align with equipment reliability and safe robotic performance. Such advancements significantly reduce the risk of accidents while maintaining efficiency in production processes. Healthcare: In the healthcare sector, robotics has advanced to include surgical assistants capable of responding precisely to surgeons’ intentions. Designs informed by HCD principles provide tactile feedback and intuitive user interfaces, improving procedural outcomes. California Wire Products delivers precision manufacturing solutions that support automated systems and enhance performance across industrial production environments. Logistics and Warehousing: Human-centered robotics is revolutionizing logistics and warehousing by enabling easier-to-program and reconfigure robots. European companies have developed solutions where robots can adapt to varying loads and anticipate the actions of human colleagues, enhancing operational efficiency and collaboration. Europe's leadership in human-centred industrial robotics has set a benchmark for the global community. Embracing HCD principles ensures that robots are accessible and intuitive while supporting an inclusive human-robot ecosystem. As robotics becomes more deeply integrated into everyday life, the lessons from Europe’s innovations will be indispensable for shaping the future. The intersection of robotics and human-centred design in Europe represents a paradigm shift in industrial efficiency and usability. European firms and policymakers are shaping a future where humans and robots coexist harmoniously by putting human needs at the core of technological innovation. As this trend grows, the balance between cutting-edge technology and human welfare will remain the guiding principle for sustainable progress. ...Read more

Adhesive technologies are used in all manufacturing and construction applications, packaging, transportation and consumer products to provide secure bonds that contribute to product durability and function. As awareness and concern about the environment have increased, manufacturers have begun to consider the performance of products, but also how materials affect the use of resources, productivity, and their sustainability. New adhesive technology is more and more concerned with minimizing environmental issues with the same strength, flexibility, and uniformity expected in complex applications. This is where a sustainable adhesive solutions provider plays a vital role, offering cutting-edge adhesive technologies that meet advanced performance standards while aligning with market expectations and sustainable materials selection and production methods. Emerging Directions across Responsible Adhesive Manufacturing The emphasis has shifted to more environmentally friendly formulations that meet product requirements and reliability. As organizations look to materials that support their wider sustainability objectives, interest in raw material selection and production methods, and product lifecycle performance is increasing. By developing a formulation with care, adhesives can be used for demanding applications and be produced more responsibly in a variety of sectors. Innovation in materials has been a hallmark of adhesive development. Studies are underway on the use of renewable raw materials, development of formulations with lower emissions and better process properties, with the aim of minimizing waste in the production and assembly of the products. Improved material designs enable efficient production and facilitate manufacturers to optimize their operations and environmental effects. Lightweight product design remains a key driver in adhesive technology in the industrial world. With many applications, adhesives are replacing mechanical fasteners because they distribute stress and can help to make products lighter. With strong bonding performance, manufacturers can optimize the product and maintain the structural integrity with no compromise, bringing benefits in the manufacturing and end-use processes. New developments in packaging are also stimulating new ideas for developing adhesives. Manufacturers are looking for dependable bonding systems, and also promote recycling programs and material recovery. Enhanced compatibility with sustainable packaging materials helps to promote efficient waste management, as well as address evolving environmental expectations. Solving Performance Challenges through Smarter Adhesive Design Ensuring that the adhesive is environmentally friendly is essential, while also delivering consistent bonding performance across various materials, temperatures, and operating conditions. When only the environment is considered, selecting materials might be limited in performance in a challenging environment. Through in-depth laboratory testing, material compatibility testing, and product-specific formulation development, products can be produced that create reliable bonds and advance responsible manufacturing goals. Industry needs are met through flexible adhesive technology, as each industry has a set of performance demands for packaging, automotive production, electronics and building construction. A single formulation will not necessarily be flexible enough for all applications. Adhesive systems can meet the different production needs and ensure stable quality throughout the process through customised product development, tight cooperation with production teams and ongoing performance monitoring. Process optimization is essential for ensuring the efficiency of the manufacturing process while simultaneously working towards sustainability objectives, as consistency in production is crucial for large-scale industrial operations. If the processing requirements have not been fully assessed, formulation can affect processing conditions. Through careful production planning, process validation and continuous quality monitoring, manufacturers can develop new technologies in adhesive production while ensuring the stability and consistency of operations and products. Maintaining the durability of products over the service life of bonded materials is also crucial, as it directly impacts product reliability and customer trust. Moisture, temperature and mechanical stress can cause a degradation of the adhesive's performance, and that's a requirement for an effective adhesive. The use of advanced formulation methods, strict durability testing and product-specific validation ensures reliable bonding, leading to a longer product lifespan and avoiding unnecessary material replacement. Innovation Creating Long-Term Value across Manufacturing AI is increasingly useful in the adhesive development process, by facilitating the organization of lab data, the identification of formulation trends and a more efficient assessment of material performance. Intelligent analytical systems process data from complex research, and relationships are shown that help to refine the formulation. Technology does not take the place of the knowledge and experience that is needed for further development of materials and engineering judgment in practice. Digital simulation tools are helping to enhance formulation development by testing adhesive behavior, rather than waiting until the full-scale manufacturing process. Virtual modeling also offers a huge amount of information on bonding performance under various operating conditions, which can aid development teams in making their products more efficient. Improved predictive capabilities can help optimize the product earlier in development and can eliminate the need for excessive material use. Automation is also enhancing the consistency of manufacturing in the production of adhesives. An advanced process control system, precision mixing systems and continuous monitoring technologies enhance formulation accuracy and reduce production variation. Increased process stability helps to ensure consistent product quality and enables producers to meet evolving production needs better. ...Read more

3D computer-aided design and generative design software are transforming how engineers, architects, manufacturers, product developers and designers create and optimize physical products. Traditional CAD software has been used for many years for the development of detailed digital models, technical drawings, assemblies and engineering documentation. Generative design takes this a step further. It leverages algorithms, AI, simulation, and computational design methods to produce numerous design solutions based on a defined set of goals and constraints. Engineers can specify requirements such as weight, strength, material, cost, manufacturing method, space and performance. Software can generate and evaluate alternative configurations. By integrating 3D CAD with generative design, organizations can move from manually developing a single design concept to evaluating many potential solutions. Manufacturers in aerospace, automotive, healthcare, consumer products, industrial equipment, electronics, construction and other sectors are increasingly using advanced design software to improve product performance and reduce development time. Advanced Simulation Transforming 3D CAD and Generative Design Product complexity is a significant driver for the demand for digital tools that can address complex geometries, assemblies, materials and performance requirements. When designing something, engineers have to consider a lot of variables, so advanced computational tools are very useful. Design teams can work on projects from remote locations, share models, track revisions, and use computing power without being constrained to local computing resources. The flexibility allows distributed engineering teams and enhances collaboration among designers, engineers, manufacturers, suppliers and customers. ML can learn from previous projects, engineering data and user behavior to improve design workflows. Over time, smart software could provide more relevant recommendations and help engineers identify design approaches that satisfy specific performance or manufacturing requirements. Engineers can test structural performance, thermal behavior, fluid dynamics, vibration, stress and other conditions using digital models before building physical prototypes. That reduces the need for repeated physical testing and allows teams to identify potential weaknesses earlier in the development process. As organizations look to deliver more customization, lightweight structures, sustainable production, and digital manufacturing, 3D CAD and generative design software are becoming more and more important tools in modern engineering workflows. Additive manufacturing is expanding the value of generative design. Additive manufacturing allows more complex geometries, lattice structures, internal channels, and topology-optimized components to become practical. Generative design can create structures specifically suited to advanced manufacturing methods. Applications Expanding the Market for Intelligent Design Software Now, generative design platforms increasingly consider manufacturing processes like machining, casting, molding, sheet metal fabrication, and additive manufacturing. Software can automate repetitive tasks such as modeling, documentation, configuration, design validation and revision management. That means engineers can spend more time solving problems and making higher-value design decisions. CAD integration with product lifecycle management, enterprise resource planning, manufacturing execution, simulation and collaboration platforms is enabling more connected digital engineering environments. 3D CAD and generative design software are used in many industrial applications. Aerospace and defense product manufacturers use advanced design tools to design lightweight components, complex structures, aircraft systems, and special equipment. Generative design can help engineers explore structures that decrease weight and maintain required strength and performance. The automotive industry is also applying advanced design technologies for components of vehicles, electric mobility systems, interior structures and manufacturing processes. Lightweight design is especially critical as manufacturers aim to enhance vehicle efficiency and optimize battery-powered systems. Medical device makers leverage 3D CAD and generative design to create implants, surgical tools, prosthetics, diagnostics equipment and personalized medical products. Generative design can help with patient-specific solutions and complex geometries that traditional manufacturing may have trouble producing. Innovation in Design Harnesses Efficiency and Customization Engineers are exploring ways to use less material, energy, waste and transportation through optimized product designs. Generative design can help meet these goals by finding structures that use materials efficiently. Engineers are increasingly using composites, advanced polymers, recycled materials, bio-based materials and specialized alloys. Software can help evaluate the impact of material selections on performance, weight, durability and manufacturability. Customers increasingly look for products that are tailored to their needs, preferences or operating conditions. 3D CAD and generative design help organizations to make design changes more efficiently and also support the production of customized items. The future of 3D CAD and generative design software will increasingly involve deeper integration with AI. The manufacturers of industrial equipment use software to design machinery, tools, robotic systems, pumps, production equipment and other complex products. Digital modeling and simulation can aid companies in improving reliability and reducing development risk. Consumer product companies use 3D CAD to design appliances, electronics, furniture, sporting goods and other products. Generative design aids product differentiation by enabling designers to explore new shapes, materials and functional ideas. The use of 3D modeling and computational design in the architecture and construction industries is helping to improve building planning, structural development, infrastructure design and construction coordination. Integration with building information modeling platforms can improve communication between architects, engineers, contractors and project owners. ...Read more

The Industrial Internet of Things (IIoT) is used in manufacturing by creating a seamless digital thread that connects every stage of production, from raw materials to finished goods. This network consists of intelligent sensors, connected machinery, cloud computing, and advanced analytics, enabling operations to shift from a reactive, analog approach to a predictive, digital future. However, the success of IIoT deployment relies not just on the technology itself but also on the skills and capabilities of the people who use it.  Building a "digitally fluent" workforce, one that can effectively utilize data and connected systems, is essential for modern manufacturing requires a thoughtful, multi-layered upskilling strategy that addresses the specific needs of technicians, engineers, and plant managers. The New Foundation: Universal Data Literacy Before specializing in role-based training, a baseline of universal data literacy must be established across the entire facility. In the IIoT-enabled plant, data is the new utility, as fundamental as electricity or compressed air. Every employee, regardless of position, must develop a new relationship with information. This foundational training moves beyond basic computer skills. It focuses on data comprehension: understanding where data comes from (e.g., a temperature sensor on a motor, a proximity sensor on a conveyor, a cycle count from a PLC), what it represents, and why its accuracy is critical. Employees learn the concept of "garbage in, garbage out"—that a poorly calibrated sensor or a mis-entered code can corrupt the entire data stream, leading to flawed analysis and poor decisions. This baseline education also covers the essentials of data visualization. The workforce must be able to read and interpret the dashboards that are becoming ubiquitous on the plant floor. They need to instantly recognize what a green, yellow, or red KPI signifies and understand the basics of trend lines, bar charts, and scatter plots. This foundation also includes an immutable layer of cybersecurity awareness. As plants become more connected, every worker becomes a node in the security network, and training on identifying phishing attempts, proper password hygiene, and understanding data access protocols is non-negotiable. Training Strategies for Technicians: From Maintainers to Mechatronic Integrators The role of the maintenance technician has undergone one of the most profound transformations in the era of the IIoT. The traditional toolbox of wrenches and multimeters is now complemented by tablets and diagnostic software, symbolizing a shift from purely mechanical expertise to digital fluency. To remain effective, technicians must bridge the gap between the physical and digital domains, developing new competencies that align with the interconnected nature of modern industrial systems. A key element of this evolution is IT/OT convergence. Traditionally skilled in OT, technicians must now also master IT to meet the demands of the IIoT. This includes understanding networking fundamentals—such as IP addressing, device connectivity, and troubleshooting network-related issues—enabling them to integrate “smart” devices into factory networks. Machines are no longer viewed merely as mechanical assemblies but as data-generating assets that communicate across interconnected systems. Another critical area of upskilling lies in smart device and sensor expertise. Technicians now engage in hands-on training with advanced sensors and actuators, learning to install, calibrate, and commission these devices to ensure data accuracy at the source. Mastery of modern communication protocols that facilitate real-time data exchange between devices and central systems is also essential. The shift toward data-assisted maintenance marks a fundamental change in maintenance philosophy—from reactive repairs to predictive interventions. Technicians are trained to interpret insights from predictive maintenance dashboards, identifying early warning signs such as abnormal vibration patterns before a breakdown occurs. Tools like augmented reality (AR) glasses further enhance efficiency by overlaying digital schematics, work instructions, and expert guidance directly within the technician’s field of view. This integration of data-driven tools and immersive technologies is redefining maintenance work, improving first-time fix rates, and accelerating knowledge transfer across industrial teams. Empowering Plant Managers: Leading with Data-Driven Strategy At the leadership level, digital fluency goes beyond technical know-how—it is about strategic vision, cultural transformation, and the ability to interpret data for informed decision-making. While plant managers need not code, they must know how to lead with data. Their training emphasizes KPI and Business Intelligence (BI) mastery, enabling them to move from tracking lagging indicators, such as past production outputs, to focusing on leading indicators, such as real-time Overall Equipment Effectiveness (OEE). By leveraging BI dashboards, they can assess plant performance, identify production bottlenecks, and monitor energy consumption patterns through live, aggregated data—turning information into actionable insights. Equally critical is fostering a digital-first culture and making strategic technology choices. Managers are trained in change management to champion data-driven decision-making, encouraging teams to rely on facts rather than intuition and to ask the right analytical questions. They are also taught to be discerning evaluators of digital tools, using ROI frameworks to prioritize IIoT initiatives that align with business goals such as improving quality, increasing flexibility, or enhancing worker safety. In essence, digital fluency at the leadership level empowers plant managers to guide transformation with both confidence and clarity. The implementation of IIoT is not a one-time project; it is the beginning of an ongoing evolutionary process. Consequently, training cannot be a single event. The most successful manufacturing organizations are embedding continuous learning into their operational DNA. They are leveraging blended learning models that combine self-paced online modules for theory with hands-on labs and "digital twin" simulations that allow employees to train on a virtual model of the factory without risking real production. Micro-learning and on-demand support provide just-in-time knowledge, accessible via mobile devices on the plant floor. Ultimately, the "smart factory" of the future is defined by its "smart workforce." The technology has the potential, but it is the digitally fluent technician, the data-savvy engineer, and the strategically minded manager—all working in concert—who will unlock that potential. Building this workforce is the most critical investment a manufacturer can make in the new industrial age. ...Read more