Improving Customer Experience with Commercial Excellence Solution

Improving Customer Experience with Commercial Excellence Solution

By Manufacturing Technology Insights | Tuesday, January 15, 2019

Commercial excellence of the company means to know customers so well by understanding them with their context. This enables a company to anticipate customers’ requirements and expectations. It also lets to communicate the right thing at the right time through sales and marketing and to show the impact and value of the offer that exists. A company's commercial success happens by aligning its activities to the customer’s needs by contacting the company and gathering the correct information. Product sales are increased if customer expectations are fulfilled.

Vendavo is one of the leading providers of commercial excellence solutions. It is headquartered in Denver, CO and has offices around the world. The company moves the world’s most demanding B2B companies into the digital business, unlocking value, increasing margin, and accelerating revenue. Its platform provides companies with powerful customer insights and optimal pricing strategies that maximize margin, increase sales efficiency, and improve customer experience.

Recently, Vendavo announced it expansion with its new office in Dusseldorf, Germany.  It is to accommodate the business source in the area. The office provides valuable consultancy to customers in implementing strategic pricing projects and supports Vendavo’s sales efforts in the German-speaking area. The office space will also host customer training and project workshops and serve as a place to meet each other for the rising number of Vendavo consultants across EMEA. The newly expanded office is located at Fischerstrasse 49, 40477 Düsseldorf, Germany and the hours of operation are 9-18 from Monday to Friday.

Andreas Westling, Senior Vice President and Managing Director EMEA, Vendavo, said, “Germany is a key growth geography for Vendavo, and we are very excited about new office space that supports our expansion.”

Vendovo’s annual margin improvement in chemicals, distribution, high- tech, and manufacturing companies’ amount to over $2.5 billion now. It is expected that a better commercial excellence solution has the ability to increase the revenue rate with faster sales cycles. Also, the need for staff is reduced with this commercial excellence solution which can help deliver a connected customer experience efficiently.

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